Refund & Cancellation Policy

GoodShift Private Limited sells through several different channels, and the refund route depends on where you paid. This page explains which applies to you. Nothing here limits any right you have under Indian consumer law.

1. Purchases made through the App Store or Google Play

Xtream IPTV Player, and any in-app purchase or subscription bought inside PetNimbus on a mobile device, are sold through Apple or Google. Those platforms process the payment and operate their own refund policies and windows, so refund requests must go to them:

• Google Play — request a refund from your Google Play order history, or through Google Play support.
• Apple App Store — request a refund via reportaproblem.apple.com or Apple Support.

We cannot reverse a store transaction ourselves. If a store declines your request and you believe there is a genuine fault with our app, contact us — we will look at it and take it up where we reasonably can.

2. Subscriptions

Subscriptions renew automatically until cancelled. You can cancel at any time, and cancellation stops the next renewal — it does not shorten the period you have already paid for, and you keep access until that period ends.

• Subscriptions bought through a store are cancelled in that store's subscription settings.
• Subscriptions bought directly from us are cancelled from your account, or by writing to us.

We do not generally refund part-used subscription periods, except where required by law or where the service was materially unavailable through our fault.

3. CypherMeet licences bought directly from us

CypherMeet offers a free trial before purchase, so you can establish whether it works on your machine and suits your use before paying. Because of that, licence purchases are generally final.

We will still issue a refund where:

• you were charged more than once for the same licence, or charged in error;
• the licence was never delivered or could not be activated and we were unable to fix it; or
• a defect present at the time of purchase prevents the product from working as described, and we cannot resolve it within a reasonable period.

Write to info@goodshift.in within 7 days of the charge, with your order reference and a description of the problem. Approved refunds go back to the original payment method, normally within 5–10 business days depending on your bank. The licence is deactivated when a refund is issued.

Where a purchase includes credits, tokens or metered usage supplied by us, any portion already consumed is not refundable.

4. Consulting and recruitment engagements

Shift Consulting engagements are governed by the signed agreement with the client, which sets out fees, invoicing, replacement or guarantee periods, and cancellation. Those terms prevail over this page for those engagements.

Candidates are never charged. There is no candidate fee to refund, because there is no candidate fee.

5. Failed, duplicate and unrecognised payments

If money left your account but the purchase did not complete, it is usually an authorisation that will reverse on its own within a few business days. If it does not, send us the date, amount and payment reference and we will trace it with our payment provider. Duplicate charges are always refunded in full.

6. Taxes

Prices for direct purchases include applicable Indian GST, charged under GSTIN 10AAMCG6636K1ZG. Where a refund is issued, the tax element is refunded with it and a credit note is raised.

7. How to reach us

Email info@goodshift.in with your order reference, the product, the date and amount, and what went wrong. We acknowledge refund requests within 3 business days and aim to resolve them within 10.

GoodShift Private Limited
302, Block C, Moti Bhawan, Exhibition Road, Phulwari, Patna, Bihar 800001, India
CIN U63122BR2026PTC081407 · GSTIN 10AAMCG6636K1ZG